WELCOME
Drive Your Business Digital Growth with Clear, Customer-Centric Strategies
With over 10 years of expertise in digital marketing, ecommerce, and customer experience, I help businesses increase their digital sales by crafting clear strategies that engage customers and drive conversions.
WHAT I OFFER
Services
Digital Roadmap Development
Does your business need a clear roadmap for digital growth?
A Digital Roadmap provides you with a strategic plan for marketing, ecommerce, or product development projects. Together, we define the vision, objectives, and key milestones to ensure a solid and measurable evolution, always aligned with your business priorities.
This service includes:
• Digital audit: an evaluation of your current digital presence, identifying gaps in traffic, conversion, and customer engagement.
• Opportunity mapping: pinpointing weaknesses and growth opportunities in your marketing, ecommerce, or product management strategies.
• Strategic vision & SMART goals: collaborating with your team to set a clear vision and define SMART objectives that align with business goals.
• Custom roadmap: designing a detailed roadmap with key milestones and priorities, tailored to guide your digital sales growth.
Customer Experience
Audit
Is your customer the heart of your business?
A CX Audit uncovers the gaps in your digital touchpoints that might be preventing conversions. By identifying areas for improvement—whether in personalization, checkout processes, or omnichannel consistency—we enhance the user experience to increase customer satisfaction and retention, ultimately driving sales growth.
This service covers:
•Customer journey analysis: evaluating the entire customer journey to identify friction points and areas for improvement.
• Touchpoint optimization: reviewing and enhancing touchpoints (website, app, checkout, customer support) to create a smoother, more satisfying user experience.
• CX opportunities: pinpointing opportunities to personalize the experience and increase customer satisfaction and retention.
• CX action plan: delivering an actionable plan to improve the digital experience, with clear steps for each improvement area.
Strategic CX Consulting for Digital Businesses
Customer experience plays a critical role in digital sales success.
The Strategic CX Consulting service helps your digital businesses craft customer-focused strategies.
By guiding you in designing,
and optimizing your customer journey, and refining your customer experience approach, I ensure your digital business deliver results aligned with your goals.
This service includes:
• CX audit: comprehensive review of your current customer experience to assess how well it aligns with your sales and engagement goals.
• Defining CX strategy: working closely with your team to craft a customer-centric strategy that drives sales, loyalty, and engagement.
• Customer journey design: mapping out an optimized customer journey that aligns with your business goals and maximizes conversion opportunities.
• Technology and tools: recommending digital tools and technologies to enhance personalization, support automation, and improve user satisfaction.
• CX Strategy roadmap: a clear, strategic plan to implement the new customer experience approach, with milestones and timelines.
Why Work Together
With strong international experience across various sectors, such as retail and finance, and a customer-centric approach, I offer a unique perspective that combines digital strategy with empathy. I help businesses not just create plans, but build comprehensive strategies that align with their sales goals and exceed customer expectations.
With my blend of hands-on expertise, I focus on solutions that make a real difference:
10+ years of experience in digital sales strategies, ecommerce, and CX
Certified in Scrum and agile methodologies to drive results faster
Successful project management across 6+ countries with a focus on revenue growth
Proven track record of increasing digital traffic and conversion rates
Testimonials
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