WELCOME
Drive Your Business Digital Growth with Clear, Customer-Centric Strategies
With over 10 years of expertise in digital marketing, ecommerce, and customer experience, I help businesses increase their digital sales by crafting clear strategies that engage customers and drive conversions.
WHAT I OFFER
Services
Digital Roadmap Development
Does your business need a strategic plan for digital growth?
This service is designed for businesses seeking a clear, actionable guide to drive growth in marketing, ecommerce, or product development. Together, we’ll define the vision, objectives, and key milestones required to ensure a solid, measurable digital evolution aligned with your business priorities.
This service includes:
• Digital audit: an evaluation of your current digital presence, identifying gaps in traffic, conversion, and customer engagement.
• Opportunity mapping: pinpointing weaknesses and growth opportunities in your marketing, ecommerce, or product management strategies.
• Strategic vision & SMART goals: collaborating with your team
to establish a clear vision and define SMART objectives—Specific, Measurable, Achievable, Relevant, and Time-bound—that align with your business goals.
• Custom roadmap: designing a detailed roadmap with key milestones and priorities, tailored to guide your digital sales growth.
Customer Experience
Audit
Is your customer truly at the center of your business?
The CX Audit is ideal for businesses looking to identify and resolve friction points in the customer journey. This service analyzes digital touchpoints that may be hindering conversions, helping to improve customer satisfaction and loyalty, ultimately boosting sales growth.
This service covers:
•Customer journey analysis:
a comprehensive evaluation of the customer journey to identify friction points and areas for improvement.
• Touchpoint optimization: reviewing and enhancing touchpoints (website, app, checkout, customer support) to create a smoother, more satisfying user experience.
• Personalization opportunities: identifying ways to personalize the experience, increasing customer satisfaction and retention.
• CX action plan: delivering an actionable plan with clear steps to optimize the digital customer experience.
Strategic CX Consulting for Digital Businesses
Customer experience plays a critical role in digital sales success.
The Strategic CX Consulting service
is designed and refine customer experience strategies that boost loyalty, engagement, and conversions. Through a consultative approach, I work with you to align your entire customer experience with your sales and growth goals.
This service includes:
• CX audit: a thorough review of the current customer experience, assessing its alignment with your sales and engagement goals.
• Defining CX strategy: working closely with your team to craft a customer-centric strategy that drives sales, loyalty, and engagement.
• Customer journey design: mapping out an optimized customer journeys that aligns with your business goals and maximizes conversion opportunities.
• Technology and tools:
suggesting digital tools to enhance personalization, automation, and customer satisfaction.
• CX Strategy roadmap: a clear, strategic plan to implement the new customer experience approach, with milestones and timelines.
Why Work Together
Working together means choosing a partnership that brings a global perspective, a commitment to simplicity and a passion for real results. Here's how our collaboration can support your growth:
Solutions tailored to your specific needs:
You will receive honest and transparent guidance tailored to your specific objectives, ensuring that each recommendation is based on strategies and actions that generate measurable impact.
A clear and simple path to reach your goals:
I make digital growth easy to navigate by breaking down complex strategies into clear and actionable steps, I will help you reach your goals without unnecessary complexity. You'll always know exactly where we're headed and how each step contributes to your success.
Innovative strategies that help you connect and grow:
My approach is based on innovation as a driver of connection and transformation. With international market insights and cutting-edge strategies, I'll help you build customer experiences that attract new customers, and build loyalty with existing ones, supporting your growth in a competitive digital environment.
Collaboration that keeps your customer at the centre:
I create customer-centric strategies and seamless experiences that ensure your company's success and strengthen your customer relationships.
Long-term success focused on sustainable growth:
I don’t just aim for quick wins, I’m committed to helping you build a foundation for lasting success. With strategies designed to deepen customer loyalty and engagement, we’ll set your business on a path to sustainable growth.
Testimonials
Finibus nunc quis turpis quis leo volutpat idsit amet orci. Etiam nec diam consequat diam suscipit metus.Finibus nunc quis turpis utpat id sit amet orci. Etiam nec diam tincidunt,
Finibus nunc quis turpis quis leo volutpat idsit amet orci. Etiam nec diam consequat diam suscipit metus.Finibus nunc quis turpis utpat id sit amet orci. Etiam nec diam tincidunt,